Natural Balance Sweet Potato Dog Food Recalled

Potential salmonella contamination prompts Natural Balance voluntary recall.

Posted: June 21, 2010, 2 a.m. EDT

Natural Balance Pet Foods Inc. of Pacoima, Calif., has issued a voluntary recall of Natural Balance Sweet Potato & Chicken Dry Dog Food due to the potential risk of Salmonella contamination.

The recall includes 5-pound and 28-pound bags with a “Best By” date of June 17, 2011.

Recalled products were distributed in pet specialty stores in the states of Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming.

No illnesses have been reported, according to Natural Balance Pet Foods.

The recall is in response to an isolated instance in which a product sample had a positive result for salmonella in a random sample test conducted by the U.S. Food and Drug Administration. This product was originally manufactured on Dec. 17, 2009, and is the only Natural Balance product being recalled, according to the company.

The product information is as follows: 

Sweet Potato & Chicken Dry Dog Food Formula

Bag Size Bag UPC Code Bale UPC Code Best By Date
5 pounds  7-23633-99000-4 7-23633-99003-5 June 17, 2011
28 pounds 7-23633-99002-8  June 17, 2011

In a letter posted on the company website, Joey Herrick, president of Natural Balance Pet Foods, wrote, “Upon hearing from the FDA, I immediately went to our director of customer service, a licensed registered veterinary technician, to check call logs for any complaints with this product. Our customer service department closely tracks and monitors complaints for any potential issues; and I heard no reports in our weekly meetings, so I was not surprised when I found we did not have a single complaint about this product.”

Herrick goes on to say that retention samples were then sent to an independent third-party laboratory. Those test results, which are also posted on the company website, came back negative, he said. Herrick said that he reported the test results and call logs to the FDA, but because of the agency’s positive result, they still recommended a recall.

Consumers who have purchased this product are urged to return it to the place of purchase for a full refund.

Pets with salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain, according to the company.

Natural Balance Pet Foods is asking pet owners to contact their veterinarian if their pet has consumed the recalled product and has these symptoms.

Salmonella can also affect humans handling the contaminated pet products. People handling dry pet food can become infected with salmonella, especially if they have not thoroughly washed their hands after having contact with surfaces exposed to this product, according to the company.

Symptoms in humans may include nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Natural Balance Pet Foods urges consumers exhibiting these signs after having contact with this product to call their healthcare provider.

Any questions can be directed to Natural Balance Pet Foods customer service at 800-829-4493 or by visiting


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Eve   Duvall, NE

8/20/2010 8:52:33 PM

Every one thinks cheap foods are bad. Wow doesn't matter what you pay. I lost three of my pets to the past problem with many more?

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Galadriel   Lothlorien, ME

6/21/2010 11:22:44 PM

Another recall?

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Carol   Silver Spring, MD

6/21/2010 8:53:21 AM

Unfortunate, but shows the FDA inspection system can work. It does provide some level of problem identifcation, which is a good thing. Even if the recall is precautionary, it's a protection for our pets.

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Ashley   Cosby, TN

6/21/2010 8:49:19 AM

Thanks for the info! I'll be sure to pass it on!

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